FICSAR

Refund and Returns Policy

Return & Refund Policy

Thank you for shopping at FICSAR – A Trusted Brand by Albi Health Care.

We value your trust and strive to ensure your complete satisfaction. If you are not entirely happy with your purchase, we’re here to help.

✅ Returns

We offer easy returns on eligible products within 7 days of delivery, subject to the conditions below:

Return Eligibility:

  • Item must be unused, unwashed, and in original condition
  • Must include original packaging, tags, and invoice
  • Return request must be raised within 7 days of delivery
  • Only applicable for non-medicated, non-personal items (e.g., no returns on opened medical/surgical consumables for hygiene reasons)

How to Initiate a Return:

  1. Email us at albihealthcare01@gmail.com or WhatsApp at +91-9711788188
  2. Provide your Order ID, reason for return, and product images (if applicable)
  3. Our team will verify and schedule a return pickup (if eligible)

Note: Return pickup is available in select pin codes. In other areas, the customer may be asked to courier the item.

💰 Refunds

Once your return is received and inspected, we will notify you of the refund status.

Refund Process:

  • Refunds are processed within 7–10 business days of return approval
  • Refunds will be made via the original payment method
  • In case of Cash on Delivery (COD), refunds will be transferred to your bank account or via UPI

🔁 Exchange Policy

We currently do not offer direct product exchanges. To get a replacement, you may return the original item and place a new order.

❌ Non-Returnable Items:

For hygiene and safety reasons, the following products are non-returnable:

  • Opened or used surgical items
  • Personal care or intimate orthopedic products
  • Items damaged after delivery due to misuse or negligence
  • Products without original packaging or invoice

⚠️ Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery with clear photos and order details. We will prioritize replacement or refund in such cases.

📞 Need Help?

We’re here for you!
For any issues, reach out to our support team:

Email: albihealthcare01@gmail.com
Phone/WhatsApp: +91-9711788188
Working Hours: Mon–Sat, 10:00 AM – 6:00 PM

FICSAR – Quality You Can Trust, Service You Deserve.

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